General All orders are considered as an acknowledgement by you to purchase from us on the terms conditions mentioned as under. AINET DEVICES LLC may or may not accept any order at sole discretion. We may change these terms & conditions any time which apply on all future orders that you place with us after the time when these terms & conditions are updated on our website. These are the standard terms & conditions which apply on every order you place with us. Once we receive a purchase order from you, these terms & conditions become applicable. All the terms & conditions mentioned on the documents you receive from us are the part of or addendum to the comprehensive terms & conditions mentioned on our website, for example;
1. Payment Instructions as mentioned on our Quotations.
2. Payment Instructions as mentioned on our Invoices.
3. Payment terms as mentioned on our Quotations & Sales Orders.
4. Credit terms as mentioned on our Invoices.
5. General and Financial terms & conditions as mentioned on our RMA Form.
Delivery The delivery terms as stated on our quotations and/or order confirmations are estimated. All the goods shall be delivered to the shipping address specified on the purchase order and/or order confirmation. If the shipping address is not clearly provided on the purchase order and/or it does not appear on our order confirmation eventually and the goods are to be delivered at any other address which is not either your billing or shipping address. You need to pass on “shipping instructions” to AINET DEVICES LLC separately through a declaration in case you are an individual or on the letterhead of your company which should come through your company’s official email address in case you are the representative of a business. AINET DEVICES LLC, is not responsible for any loss, whatsoever, if the shipping address provided by you is not correct by any means, fictitious or wrongly stated on your purchase order or shipping instructions. In such cases we reserve the right to treat the order as cancelled and refund the amount (excluding shipping & handling charges). This refund is made only if the goods shall reach back to us and are in the same condition as we shipped and are fit for resale. Financial All the payments should be sent to AINET DEVICES LLC according to the payment details provided by us through official emails of the company and or as stated on our documents such as Quotations, Sales Orders and Invoices. AINET DEVICES LLC is not responsible for any cheque which is not accepted by the bank for any reason according to their banking policies due to any mistake on part of the customer. We reserve the right to keep the outstanding amount as receivable from the customer if a cheque is misplaced by the courier and customer is bound to make the payment thereafter. AINET DEVICES LLC is not responsible for any payment misrouted, went to the wrong bank account or returned back due to wrong bank account information used by or any other mistake on part of the customer.
Customers can only pay via Debit or Credit Card after they have written authorization from AINET DEVICES LLC. After the authorization the customers must pay the full amount in advance for the order.
All the payments should be sent to AINET DEVICES LLC according to the payment details provided by us through official emails of the company and or as stated on our documents such as Quotations, Sales Orders and Invoices. AINET DEVICES LLC is not responsible for any cheque which is not accepted by the bank for any reason according to their banking policies due to any mistake on part of the customer. We reserve the right to keep the outstanding amount as receivable from the customer if a cheque is misplaced by the courier and customer is bound to make the payment thereafter. AINET DEVICES LLC is not responsible for any payment misrouted, went to the wrong bank account or returned back due to wrong bank account information used by or any other mistake on part of the customer.
Order The Order Acknowledgment shared by AINET DEVICES LLC over email will indicate the start of an order. The contract duration for any order placed with AINET DEVICES LLC will be considered as completed on the day the products are delivered to the customer; which is usually within 3 to 7 days after the Order Acknowledgment is shared with the customer. Return AINET DEVICES LLC return and refund policy is designed to safeguard its customer’s rights. Kindly review the policy and regulations for a successful return below; You have the right to return the goods and get the refund if;
1. The goods are defective.
2. The goods are not according to the part numbers, specifications or conditions.
3. The goods are under warranty.
Goods can be returned within 14 days from the date of delivery. Goods can be returned only after getting the RMA Number from AINET DEVICES LLC. RMA Number is given within 48 hours from the date of receiving RMA form duly filled, signed & sent by the customer. You can request the RMA Form by sending an email to returns@ainetdevices.com. RMA Shipment(s) with "Freight Collect Shipment" basis and/or "without RMA Number" will not be accepted. The RMA Number shall be valid for 2 weeks from the date of issue. We reserve the right to determine the decreased value of the returned goods which have been made unfit for resale or damaged whilst in customer’s possession. The consumer abides the risk for decrease of sales value of the goods. Restocking fee will be deducted on returned goods if delivered goods were according to the part numbers, description & specifications as mentioned on the purchase order & order confirmation. Restocking fee is 25% of the sales price. This 25% does not include the decreased value as determined by AINET DEVICES LLC due to returned goods are unfit for resale or damaged whilst in customer’s possession. In this scenario, customers take the shipping cost & risk. There is no restocking fee if the goods delivered by AINET DEVICES LLC are not according to the part number(s), specification(s) and/or agreed condition as mentioned in the purchase order and order confirmation. In this scenario, goods must be returned within 48 hours from the date of receipt & the shipping cost shall be paid by AINET DEVICES LLC. The customer(s) should make sure that the goods are packed & sealed as these were delivered and must handle the goods with care to make sure that the goods being returned remain fit for resale and not damaged whilst in your possession. Upon receiving back the goods, if the returned goods are checked and found to have no difference in part number(s), specification(s) and/or there is no fault or damage, we may charge the cost of all transport and our actual costs and expenses in the event.
Refund RMA Refund shall be processed only upon complying the terms & conditions specified here & on our RMA form. All Refunds shall be made within 03 working days from the date of material receipt if there is no replacement of the items involved.